General Terms & Conditions

Can tickets be exchanged?

Subject to availability, this experience allows 1 date change up to 48 hours in advance. You can exchange the date and time directly in your user area on the ticketing page. If you're unable to make the change there, please contact us with the ticket ID associated with your purchase and we'll be happy to help.

Can tickets be refunded?

This experience also allows refunds up to 48 hours in advance. If you would like a refund, please contact us and include the ticket ID associated with your purchase.

What happens if I accidentally lose or delete my ticket?

No problem! As always, the same ticket that is sent to you by email can be found in your user area on the ticketing page. If you still can't find your ticket, please contact us.

What if I haven't received my ticket by email?

If you're using a webmail service (Gmail, Hotmail, Yahoo Mail, etc.), it's worth checking your Spam or Junk folder in case it landed there. If it's not there, don't worry, the same ticket is also available on the Crazy Horse Paris: The Dubai Edition ticketing page once you log in to your user area. If you still can't find your ticket, please contact us.

Responsibility for purchased tickets

It is the buyer who assumes all responsibility in the event that the ticket is presented in duplicate, photocopied or falsified, losing all the rights it grants to access the event. Once Crazy Horse Paris: The Dubai Edition sends the tickets to the client, it is the buyer who must be responsible for the security and protection of their tickets. In no case will Crazy Horse Paris: The Dubai Edition make any type of financial refund if the tickets are stolen, lost, hacked or violated in any way by the buyer or a third party.

What forms of payment does Crazy Horse Paris: The Dubai Edition accept?

We accept credit and debit card payments for online purchases. Payments by bank transfer or similar are not accepted on the ticketing page, and payments are not managed over the phone. The email sent to the client is the ticket(s) purchased and is what must be presented at the venue on the day of the event.

We accept credit, debit and cash payment for onsite purchases.

Crazy Horse Paris: The Dubai Edition has no knowledge of the card data used by the client, nor does it retain or store said information. This guarantees your security during and after the purchase of your tickets.

Can I buy tickets over the phone?

Tickets can't be purchased over the phone. The only exception is the Crazy Suite, our private VIP room, which is reservation-only and can be arranged by phone. To inquire about booking it, please email reservations@lecrazydubai.com and our team will be happy to assist.

What happens if I can't complete the ticket purchase?

There can be different reasons why a purchase is not finalized. In any case, it is a good idea to check your user area to confirm whether it has been completed before trying again. If the ticket does not appear there, you can try the following:

Always make sure you have a valid card, whether you make the payment with it.
Make sure the card used has a sufficient balance.
Make sure you enter your card details correctly.
If you still have problems, restart the browser or application you are using to manage your purchase.
Please note that Crazy Horse Paris: The Dubai Edition cannot fix any problems directly associated with your credit / debit card or the bank that authorizes this payment method. If this is the case, you must resort to the support of your bank to solve the problem.
If possible, try a different payment method.
If the issue persists, contact us detailing the steps you've already tried and the checks you've performed on your payment method.

How do I use my tickets?

On the day and time of the event, please present your ticket QR codes, either from the purchase confirmation email or as a pdf download on your mobile, at the venue.

Data protection

Crazy Horse Paris: The Dubai Edition uses your personal information only to provide you with tickets to the best events. We do not use this information for commercial purposes or provide it to third parties. During credit/ debit card payments, Crazy Horse Paris: The Dubai Edition has no knowledge of the card data used by the customer, nor does it retain or store said information. This guarantees your security during and after the purchase of your tickets.

Data security and fraud

Crazy Horse Paris: The Dubai Edition's system is carefully designed to offer users a secure and transparent experience. We implement the latest technology to meet the security standards required by regulatory authorities. During credit/ debit card payments, Crazy Horse Paris: The Dubai Edition does not retain or store payment information. This ensures your security even after your ticket purchase.

Crazy Horse Paris: The Dubai Edition will never contact you to request any type of banking information regarding your credit card or any alternative online payment method. If this were the case, we recommend that you refuse to give personal information and, when in doubt, contact us immediately.

Terms of Use

The ticket buyer assumes full responsibility in the event that the ticket is presented in duplicate, photocopied, or counterfeited, forfeiting all rights granted by the ticket to access the venue. It is the buyer's responsibility to ensure the security and protection of their tickets. Under no circumstances will any refund or financial compensation be provided if the tickets are stolen, lost, hacked, or violated in any form.
Any illegible, damaged, or suspiciously forged ticket authorizes the event organizer and venue staff to deny entry to the bearer.
Only the first ticket presented at the venue (the one validated by the system) will be considered valid. No entry will be allowed to anyone attempting to enter later with the same ticket or with the same email/purchase confirmation. In such cases, no refund or financial compensation will be provided, as stated in Condition 1 of these terms.
Please remember that upon entering the venue, you may be required to present your ID card or passport for identification purposes. If the ticket holder cannot provide the relevant documentation to the organizer, venue staff, or competent authority, the latter has the right to deem the ticket(s) invalid.
Subject to availability, this experience allows 1 date change up to 48 hours in advance.
This experience also allows refunds up to 48 hours in advance. The refund will be issued to the same payment method used for the purchase within a maximum period of 1 month from the original event date.
In case of event cancellation, refunds will be issued to the same payment method used for the purchase within a maximum period of 1 month.
The ticket holder authorizes the organization to carry out necessary inspections and searches (backpacks, bags, etc.) to verify compliance with security conditions, both at the event entrance and inside the venue if required. If the ticket holder refuses any type of search or fails to provide an official identification document upon request, the organization is authorized to deny access to the venue or to remove the ticket holder from the premises. In any case, and in case of doubt, the Organizer reserves the right to refuse admission.
Possession of the ticket does not grant the right to use it for advertising, marketing, or promotional purposes. It also does not permit the introduction of advertisements from other organizers into the venue, the use of cameras to photograph the event without prior authorization, or the use of video cameras to record part or all of the event without the organizer's prior consent. If such actions occur, the ticket holder authorizes the organization to confiscate all visual/photographic material used to violate these terms, including memory cards or any digital/analog medium used to store the information.
Access to the events listed here is only permitted for individuals aged 21 or older. It is the responsibility of the interested party to be properly informed in this regard, and no subsequent compensation can be claimed if access to the venue is denied for non-compliance with this rule.
Smoking cigarettes is not permitted anywhere inside the venue.
In the event of any limitations or restrictions imposed by the competent authorities (such as COVID-19 health regulations), the organizer and venue staff will be responsible for enforcing these rules within the event space. To ensure the safety of all attendees, the ticket holder must comply with and respect the instructions provided. In the event that the ticket holder refuses to obey the instructions of the venue staff and their behavior could compromise the event's safety, the user may be evicted from the venue without any right to compensation or financial reimbursement.
The same applies to basic rules of coexistence. The ticket holder must behave in a manner that ensures a natural, pleasant, and safe development of the event. Violence, disrespect, lack of hygiene, provocation, being under the influence of alcohol or drugs, carrying dangerous objects, or any behavior that could have negative consequences for themselves or other attendees may result in the user being evicted from the venue without any right to compensation or financial reimbursement.
The event organizer reserves the 'right of admission,' which means they may decide, based on objective criteria, who is allowed access to the venue and who is not. The right of admission is applied in accordance with current legislation, and the possible criteria are developed throughout these terms of use.
Enjoy the event! :)

Support

For additional information or support please contact us and our customer support team will be happy to assist you.